Extreme PSI :: FAQ (Frequently Asked Questions)

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FAQ (Frequently Asked Questions)

FAQ (Frequently Asked Questions)

What type of shipping service do you offer with "Economy Flat Rate Handling Fee?

  • All "Economy Flat Rate Handling Fee" are charged $7.50 per order. Choosing this method gives us the option to choose a shipping carrier that is most effective for us (UPS or USPS). If you require UPS or USPS specifically, please choose that shipping option during checkout. Fluids & Hazardous materials will incur an additional $1.00 per bottle to ship. This small fee is for the additional handling required to ship fluids and ensure that you receive your parts undamaged. For all Hawaii, Alaska,  Puerto Rico or countries outside of the continental USA, there will be different shipping charges depending on the method of shipment chosen. Hawaii, Alaska, and Puerto Rico customers will have the option of shipping with UPS Ground, 2nd Day Air, Next Day Air or USPS priority mail. All other locations will have the option of shipping with UPS express (2-3 business days) or UPS expedited (3-5 business days)
    Note: Some countries are not supported with UPS expedited, in this event, only UPS express will be shown under delivery options.

Can I make international orders online?

  • Absolutely! Our online shopping cart allows us to ship to any country accepted by UPS. In addition, we have passed on our savings to our international customers. Canada customers will now see 20% off published UPS rates on all Air shipping methods and all other countries outside the continental USA will see 40% off published UPS rates on all Air shipping methods (discounts have already been applied by our shopping cart, there is no need to enter any codes to apply for this discount).
     
Does Extreme PSI Price Match?
  • Yes we do (major websites or companies only). We will NOT MATCH EBAY PRICING!
     
So why should I buy from Extreme PSI?
  • We offer very competitive prices and will price match any major company! All of our products we carry are generally IN STOCK and ready to be shipped within the same day (no later than 3PM EST). In addition, all parts ordered through Extreme PSI carry FULL MANUFACTURER WARRANTY!
     
Is it safe to enter in my Credit Card number when placing an order?
  • Absolutely! Unlike many other shopping carts, ours is secure and encrypted! That means you are 100% Fraud Protected!
     
My shipping and billing address are different, can you ship to the shipping alternative address?
  • For all PayPal payments - "Credit Card via Paypal" or "PayPal Express", we can only ship to the CONFIRMED ADDRESS listed on your PayPal payment. Please make sure your PayPal address matches your shipping address.
     
I recently placed an order, how can I track it?Does Extreme PSI have a showroom or a shop to work on cars or is it all internet based?
  • Feel free to come and visit our shop! We have a full show room area filled with goodies and are ready to help you with any questions you may have. Unfortunately, we are not doing any types of install at the moment but are looking forward to offering these services in the near future.
What types of payment do you accept?
  • We accept all major credit cards, paypal, and money order/cashiers check.
     
I have an unused item I purchased, can I return it without being charged a restocking fee?
  • All Non-defective Returns are subject to inspection and will be charged a 20% Restocking Fee upon approval.
     
So what can't I return?
  • Absolutely no refunds on turbo kits, intercoolers, wheels, exhaust systems, down pipes, brake kits, coil over kits, special orders, electronic or any used items!
I'm trying to place an order online but it keeps on giving me giving me credit card error, what should I do?
  • Almost 99% of the time, the error may be due to billing address not matching to the credit card number, insufficient funds, or your daily spending limit. Please contact your credit card company to get this resolved. If this is a problem on our end, please feel free to contact us so we can have it resolved.
     
I hate ordering online, can I call in to place an order?
  • You sure can! Please give us a call during our business hours from Monday - Thursday between 9:00am - 6pm and Friday between 9:00am - 5:00pm EST @ 1800-PSI-4502 or (215)244-4295
I am an international customer, how can I contact you via phone?
  • Feel free to call us during our business ours at 001-215-244-4295